Support

Last updated: August 2026

Something not working, or a question about how it should work? Write to us and a person will answer.

Contact us

We answer within one business day. If you are writing about a problem in the mobile app, tell us your device, your iOS or Android version, and what you were doing when it happened — it saves a round trip.

From inside the app

In Aletheia Trade Show Manager, open Account and tap Customer Service. Your message reaches us with your account details attached, so you do not have to explain who you are.

Common questions

Does the app work without a signal?

Yes. Exhibition halls are famous for having no connection, so everything you capture — cards, photos, voice notes, booth visits, tasks — is stored on your device first and pushed up automatically the next time you have wifi or data. You do not need to do anything to make that happen.

The card scanner missed a field.

Tap any field on the supplier record to correct it. Scans are read automatically but always editable. Cards with heavy background art, foil printing, or very low contrast are the usual culprits — a straight-on photo in even light reads best.

My voice note was not transcribed.

Transcription runs when you have a connection, so a note recorded in a dead zone is transcribed once you are back online. The audio itself is saved either way and you can always play it back.

How do I share a notebook with a teammate?

Open the notebook, tap Share, and enter their email address. They will need an Aletheia account, which is free.

How do I get my data out?

Open Account and choose Export all notebooks (PDF). Your notebooks, contacts and notes are exported as a document you can keep or forward.

How do I delete my account?

Open Account and tap Delete account, or see Delete Your Account for the full details of what is removed. Export first if you want a copy.

Does the app cost anything?

No. Aletheia Trade Show Manager is free to download and free to use. There are no in-app purchases and no subscription.

Do I need an Aletheia account to use the app?

You need a free account, because notebooks sync between your devices and can be shared with your team. You do not need to be a paying Aletheia platform customer.

About Aletheia

Aletheia is a sourcing and supply-chain platform for product importers. Learn more at getaletheia.ai, or read the Privacy Policy and Terms of Use.

Company

Aletheia is an independent product and is not affiliated with, sponsored by, or endorsed by any trade show or exhibition organiser. All show and organiser names are the trademarks of their respective owners.